FAQ

What is your policy on receiving mail/packages?

There is no restriction on sending or receiving letters or other mail. All mail will be opened in the presence of Williamsville Wellness staff.

Loved ones can address letters and packages to:

Patient Name
c/o Williamsville Wellness
10515 Cabaniss Lane
Hanover, VA 23069

Does Williamsville provide support for family and friends?

The treatment team at Williamsville Wellness believes that family therapy is a very integral part of the healing process and offers family sessions for all of our patients. This can be incorporated several different ways to include: families coming to our facility and participating in sessions, telephone sessions and contact through email, or via video conference through VSee. All family contact is conducted with the explicit permission of our patients.

What should I bring with me to Williamsville Wellness?

What to Bring:


• Electronics — cell phones, laptops, tablets, e-readers, mp3 players are all allowed. Keep in mind your cell phone usage may be restricted if it interferes with your treatment. Our internet connection bans access to gambling websites. There is a safe on site to lock up any valuables.                                                            
• Smartwatch or fitness tracker, if you already have one. If not, one will be provided to you during your treatment.
• Personal hygiene items and toiletries
• Money for personal expenditures
• Backpack

• Personal clothes and shoes — We have a casual dress code and suggest you focus on comfortable clothing. We have a fully equipped gym and exercise is part of our therapy program so be sure to bring loose fitting, comfortable workout clothes, and sneakers. We have laundry facilities on site and suggest bringing about a week’s worth of outfits.
• For any medications or vitamin supplements:
• Bring a 30 day supply of all currently prescribed medications in their original bottle. Name on the bottle must match the patient’s name.
• Any over-the-counter medications must be in original and sealed/unopened packages
• Vitamins and supplements must be in original and sealed/unopened packages


Please do not Bring:


• Mouthwash, perfume, or any other products containing alcohol
• Weapons of any kind (e.g., pocket knives, guns, etc.)
• Inappropriate clothing/accessories, including but not limited to:
• Overly revealing clothing (e.g., short skirts, low cut tops, skin tight clothes, etc.)
• Clothing/accessories depicting any alcohol- or drug-related items.
• Clothing/accessories that promote casinos, lottery, or anything else gambling-related.
**We reserve the right to remove someone from a session in order to have them change into something more appropriate. **

We provide: bedding, pillows, linens, towels, laundry detergent, toilet paper. Our kitchen is fully stocked with various food, snacks, and drinks shared with everyone

Is smoking/tobacco allowed?

Yes, you are allowed to smoke outside our facility at the designated smoking areas. You will be responsible for the cost of your cigarettes/tobacco, so bring cash or a credit card. You will also be expected to practice common courtesy to other guests and staff by following all posted smoking rules.

Can I receive phone calls and make phone calls?

Yes, you may receive and make phone calls, as long as the phone calls do not interrupt your therapy sessions. There is plenty of free time for patients to take calls. There are a number of land-line telephones available for patient use as well.

Is a patient permitted to receive letters?

There is no restriction on sending or receiving letters. Please address the letters to:

Patient Name
c/o Williamsville Wellness
10515 Cabaniss Lane
Hanover, VA 23069
 
All packages will be opened in the presence of Williamsville Wellness Staff.

How much independence does a patient have?

A patient has quite a lot of independence while on the Williamsville Wellness grounds. They are free to fish in our pond, walk around the yard (we have 400 acres), use the gym, or use the computers as long as this does not interfere with their sessions.

If the patient is taken off-site by one of our staff, they are required to stay with the staff.

Can I have visitors while in treatment?

On-site family visiting hours are on Sunday. All visitors, whether staying on-site or going off-site with the patient, require passes and are subject to approval by the treatment team. Patients need to arrange visitation by the Friday of that week with their treatment coordinator. Patients are typically not allowed visitors their first weekend in treatment.

How is medication administered?

Medication is kept secured by our staff and is administered according to prescribed directions. A patient’s adherence to medications is reported to the treatment team.

Is there an after-hours person on-call for emergency issues?

A clinical staff person is always on-call in case an emergency arises. We have Resident Managers after-hours to assist our patients.

Is Williamsville Wellness Treatment Center a co-ed facility?

Yes, we have both male and female patients at our facility. Only patients of the same sex will share bedrooms and bathrooms.

What does a typical day of treatment consist of?

Weekdays usually have 3-5 individual counseling sessions and 2-3 group sessions

Typical daily schedule

6:30 – 8:00 Off Site Gym Time (M, T, Th, F)
8:00 – 9:00 Breakfast
9:00 – 10:00: Morning Group
10:00 – 1:00: 1 hour individual sessions
1:00 – 2:00: Lunch
2:00 – 4:00: 1 hour individual sessions
4:00 – 5:00: Afternoon Group
5:00 – 6:00: Free Time
6:00- 7:00: Dinner
7:00 – 9:00 AA/GA/NA Meeting (1-2 Nights)

Do you accept insurance?

Yes, we are in-network with CIGNA, Anthem Blue Cross, Beacon, and United Healthcare. Please complete our insurance verification form and we can tell you specifically what is covered under your plan.

We do not take Medicare or Medicaid. Insurance coverage for gambling addiction can be a challenge, but we do our best to advocate for treatment services as covered by your insurance plan.

If you would like to verify your insurance coverage, please give us a call: 877-559-9959.

Do you accept Credit Cards?

Yes, we accept checks and credit cards.

What is the cost of treatment?

Our treatment model is all inclusive. Meals, lodging, and therapy sessions are all factored into the pricing as well as group activities and outings on the weekends. Compared to other addiction treatment programs the pricing is quite low. We focus on the individual, not group. We have a maximum of 8 patients per house. You are not just a number here.

Each patient gets a customized program created for their personal needs. We accept checks, credit cards, and PayPal payments. There is an additional charge for a private room.

To discuss your costs and financing options, please contact our Intake Coordinator at
804-559-9612 or 804-559-9959 x 100.