Addiction Treatment FAQ

Williamsville Wellness offers intensive individual therapy in a serene environment to help people gain insight and the skills necessary for addiction recovery. As defined by the American Society of Addiction Medicine (ASAM), we see addiction as a chronic disease of the brain affecting reward, motivation, memory, and related neurology.

Genetic factors and many other bio/psycho/social/spiritual factors contribute to the development of addiction. While we may not be able to change biology, we can help individuals learn how to manage their addiction and achieve recovery through our program.

Treatment is appropriate when substance use behaviors continue despite adverse consequences for the person and others. Consequences may be interpersonal, financial, occupational, or legal (to name a few). Residential treatment may be appropriate if you or your loved one has been unable to stay sober in the home environment or through outpatient means and services – meaning that they are still using even after seeking individual therapy, attending 12-step meetings, or being involved in an IOP (intensive outpatient program).

On any given weekday, patients usually have 1-2 individual sessions and 4 group sessions.

Sample Daily Schedule

Time	Activity
8:00–8:40	Breakfast
8:50–9:30	Individual Therapy – CBT
9:40–10:20	Group Therapy
10:30–11:10	Individual Therapy – Grief/Loss
11:20–12:00	Group Therapy – Interpersonal Process
12:10–1:00	Lunch/Free Time
1:00–1:40	Group Therapy
1:50–2:30	Family Therapy
2:40–3:20	Psychological Assessment/Testing
3:30–4:10	Wellness Group
4:10–4:50	Recovery-Based Group Therapy – Daily Reflections
5:00–6:00	Group Therapy
6:00–7:00	Dinner
7:00–9:00	AA/GA Meeting / Free Time / Tasks

What to Bring:

• Electronics — cell phone, laptop, tablet, Kindle, iPod, smartwatch or fitness tracker are all allowed. Keep in mind your cell phone usage may be restricted if it interferes with your treatment. There is a safe on site to lock up any valuables.
• Personal hygiene items and toiletries
• Money for personal expenditures
• Backpack
• Personal clothes and shoes — We have a casual dress code and suggest you focus on comfortable clothing. We have a fully equipped gym and exercise is part of our therapy program, so be sure to bring loose fitting and comfortable workout clothes and sneakers. We also have laundry facilities on site and suggest bringing about a week’s worth of outfits.
• For any medications or vitamin supplements:
  Bring a 30 day supply of all currently prescribed medications in their original bottle; the name on the bottle must match the patient’s name. Any over-the-counter medications must be in original and sealed/unopened packages. Vitamins and supplements must be in original and sealed/unopened packages.

Please do not bring: mouthwash, perfume, or any other products containing alcohol; weapons of any kind (e.g., pocket knives, guns, etc.); overly revealing clothing or any clothing/accessories depicting alcohol or drug-related items. We reserve the right to remove someone from a session in order to have them change into something more appropriate. We provide bedding, pillows, linens, towels, laundry detergent, and toilet paper. Our kitchen is fully stocked with various foods, snacks, and drinks that are shared with everyone.

Medication is kept secured by our staff and is administered according to prescribed directions. A patient’s adherence to medications is reported to the treatment team.

The treatment team at Williamsville Wellness believes that family therapy is a very integral part of the healing process and offers family sessions for all of our patients. Family therapy can take place in different ways, including families coming to our facility* and participating in sessions, telephone sessions, contact through email, or via video conference. We respect and take our patients’ privacy very seriously and never release any information to family or friends without our patients’ permission.

We are currently not allowing any visitors.

Yes, you may receive and make phone calls, as long as the phone calls do not interrupt your therapy sessions. There is unscheduled time each day for patients to make calls. There is a land line available in our main facility that patients may use for outgoing calls.

Our patients have the flexibility to manage their unscheduled time based on their needs and preferences. This may include activities such as fishing in our pond, using the onsite gym, computer time, watching television, or calling family members as long as this does not interfere with their sessions. Any time a patient is taken off property for any reason they are accompanied by a staff member who remains with them.

Our treatment model is all-inclusive. Meals, lodging, and therapy sessions are all factored into the pricing as well as group activities and outings on the weekends*.

Compared to other addiction treatment programs, the pricing is quite low. We focus on the individual, not the group. You are not just a number here.

We accept checks and credit cards. To discuss your costs and financing options, please contact Williamsville Wellness Admissions at 804-599-4357.

Yes, we are in-network with CIGNA, Blue Cross Blue Shield, Beacon (formerly Value Options), Sentara (formerly Optima), and United Healthcare. If you have Tricare, Aetna, Humana, or any other type of insurance, we would have to verify your insurance coverage, and in some cases, you may be able to use out-of-network benefits to pay for treatment.

Our inpatient program does not accept Medicare or Medicaid; however, we are in-network with Optima/Sentara and UnitedHealthcare Medicaid for our outpatient programs.

If you would like to verify your insurance, please give us a call: 804-655-0094 or submit your information here, and be sure to include your insurance Member ID in the comment box.

Yes, we accept checks and credit cards.

Yes, you are allowed to smoke outside our facility at the designated smoking areas. You will be responsible for the cost of your cigarettes/tobacco, so bring cash or a credit card. You will also be expected to practice common courtesy to other guests and staff by following all posted smoking rules.

Patients are allowed to receive mail. Family/friends should contact Admissions at 804-559-9959 ext. 104 or 123 to clarify items that are allowed to be received.

All mail will be opened in the presence of Williamsville Wellness Staff.

Address mail to:
Patient Name
c/o Williamsville Wellness
10515 Cabaniss Lane
Hanover, VA 23069

No, handheld video game devices, such as portable gaming consoles, are not allowed at our addiction treatment center. This policy is in place to minimize distractions and patients isolating, and create an environment focused on recovery. Our goal is to help patients fully engage in therapy, group activities, and the development of skills that support long-term well-being.

If you have any questions about what items are allowed, feel free to contact us prior to your admission.