1. Acceptance of Terms
By accessing and using the Williamsville Wellness, LLC website (williamsvillewellness.com), mobile applications, or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.
2. About Williamsville Wellness
Williamsville Wellness, LLC is a licensed addiction treatment facility located at 10515 Cabaniss Lane, Hanover, VA 23069. We provide comprehensive addiction treatment programs including residential treatment, outpatient services, and specialized programs for veterans and gambling addiction.
3. SMS/Text Messaging Terms and Conditions
SMS Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. Your privacy and confidentiality are of utmost importance to us.
Types of SMS Communications
If you have consented to receive text messages from Williamsville Wellness, you may receive text messages related to:
- Appointment reminders and scheduling
- Treatment program updates and information
- Admission and intake process communications
- Follow-up on treatment progress and aftercare
- Emergency notifications and important facility updates
- Educational content related to addiction recovery
- Insurance and billing notifications
- General facility announcements
Example Message Format:
"Hello! Thank you for contacting Williamsville Wellness. How can we help you today? Reply STOP to opt-out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy and Terms of Service."
Message Frequency
Our SMS message frequency will be approximately 10 to 200 text messages daily across all users. The frequency may vary based on treatment schedules, appointment volume, and seasonal factors affecting our patient population.
Potential Fees for SMS Messaging
Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally. Standard messaging and data rates may apply. Please check with your mobile carrier for specific pricing information.
Opt-In Method
To opt-in to our messaging service, you must provide explicit consent by:
- Checking the SMS consent box on our website forms
- Providing verbal consent during phone conversations (which will be documented)
- Responding affirmatively to initial opt-in text messages
- Signing consent forms during the admission process
Opt-Out Process
You can opt-out of SMS messaging from Williamsville Wellness at any time by:
- Replying "STOP" to any received SMS message
- Texting "UNSUBSCRIBE" to our messaging system
- Calling our main number at (804) 655-0094
- Emailing us at info@williamsvillewellness.com
Once you opt-out, you will receive no further SMS communications from us. You can opt back in at any time by replying "START" or by contacting us directly.
Standard Messaging Disclosures
4. Website Use and Acceptable Conduct
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:
- Use our services for any illegal or unauthorized purpose
- Transmit any harmful, offensive, or inappropriate content
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our services
- Violate any applicable laws or regulations
5. Health Information and Treatment
Important Health Information Disclaimer
The information provided on our website is for educational purposes only and should not be considered medical advice. Always consult with qualified healthcare professionals regarding your specific health condition and treatment options.
Treatment Services
Our treatment programs are designed for individuals seeking recovery from addiction and related disorders. Participation in our programs requires:
- Completion of our assessment and admission process
- Compliance with all treatment program requirements
- Adherence to facility rules and regulations
- Cooperation with clinical staff and treatment team
6. Privacy and Confidentiality
We are committed to protecting your privacy and maintaining the confidentiality of your personal and health information in accordance with HIPAA and other applicable privacy laws. Our Privacy Policy provides detailed information about how we collect, use, and protect your information.
7. Insurance and Payment
We work with most major insurance providers to help cover the cost of treatment. Payment terms and insurance coverage details will be discussed during the admission process. You are responsible for:
- Providing accurate insurance information
- Understanding your insurance benefits and coverage
- Paying any required co-payments, deductibles, or non-covered services
- Notifying us of any changes to your insurance coverage
8. Intellectual Property
The original content on our website, including text, graphics, logos, and software created by or for Williamsville Wellness, LLC, is our property and is protected by copyright and other intellectual property laws. Some images and media on our website are licensed from third-party sources (such as Unsplash, stock photo providers, and other licensed content providers) and remain the property of their respective owners. You may not reproduce, distribute, or create derivative works from our proprietary content without written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Williamsville Wellness, LLC and its employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website.
10. Indemnification
You agree to indemnify and hold harmless Williamsville Wellness, LLC and its employees, agents, and affiliates from any claims, damages, or expenses arising from your use of our services or violation of these Terms.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.
12. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Virginia.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.
14. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Get in Touch
Effective Date
These Terms and Conditions are effective as of July 17, 2025 and will remain in effect until updated. Please review these Terms periodically for any changes.