No Pressure. No Judgment.

Our Admissions Process

Here's exactly what happens when you reach out to Williamsville Wellness, from the first phone call to the first day of treatment.

Call (804) 655-0094 Check My Insurance

Your First Call

You'll talk with a real person on our admissions team. Their job is to understand what's going on and help you figure out whether we're the right fit. This is a conversation, not a sales pitch.

Kristen Barney, Williamsville Wellness admissions team

Kristen BarneyAdmissions Director of Outpatient Services

Allison Weatherford, Williamsville Wellness admissions team

Allison WeatherfordAdmissions Specialist

Jenny Gilmore, Williamsville Wellness admissions team

Jenny GilmoreDirector of Operations

What we'll ask about

What you're seeking treatment forWhen you'd like to startWhether you'll use insurance

Ready to move forward? If you are, we'll do a brief screening on that same call, about 10-15 minutes, to make sure our program fits your needs. If we're not the right fit, we'll tell you. Everything you share stays confidential.

Free Insurance Check

Know your coverage before you decide anything.

We check your benefits with our verification tool, then walk you through what it means. It's free and there's no obligation.

Whether your plan covers treatment
Your deductible and out-of-pocket costs
Any pre-authorization your plan needs

Verify My Insurance Online

More about insurance and costs

In-network with

Cigna

Anthem Blue Cross Blue Shield

Beacon Health Options

Optum

Sentara Health Plans

UnitedHealthcare

Other plansTricare, Aetna, Humana and other plans may cover treatment through out-of-network benefits.

Medicare & MedicaidWe're not in-network. Coverage is only possible through out-of-network benefits, if your plan offers them.

Comprehensive Assessment

A 45-60 minute conversation with our team, scheduled close to your admission date so the information is current. It helps us build a treatment plan around your needs and, if you're using insurance, shows why this level of care is the right one.

Basic informationName, address, date of birth and contact details

HealthMedical conditions, current medications and allergies

WellbeingMood, anxiety, sleep, appetite and life stressors

Use historyPatterns of use and any periods of abstinence

ReadinessPast treatment and what's motivating change now

Life at homeLiving situation, support system, work, school and legal concerns

Your Start Date

We move as quickly as you're ready to move. The biggest factor in timing is usually how long insurance authorization takes.

1-3 daysTypical time from first call to admission

Later start?We'll have you call back closer to your date so nothing has changed

Same dayPossible, but rare

A safety requirement: We're a non-medical facility. If you've been using alcohol or benzodiazepines, you'll need to be 5 days clear before admission, or have medical clearance from a detox provider. This protects against seizure risk during withdrawal.

Arrival: What to Bring

Knowing what to pack takes a lot of the stress out of the first day.

Bring

About a week of comfortable clothes (we have laundry), plus workout clothes and sneakers for the gym
A 30-day supply of prescriptions in their original bottles, with your name on the label
Over-the-counter meds, vitamins and supplements in sealed, unopened packages
Toiletries, a backpack and some spending money
Your phone and other electronics (see the note below)

Leave at home

Mouthwash, perfume or anything containing alcohol
Weapons of any kind, including pocket knives
Revealing clothing, or clothing showing alcohol or drug references

We provide

Bedding, pillows, linens and towels
Laundry detergent and toilet paper
Meals from our onsite chef, plus a stocked kitchen with snacks and drinks
A safe for valuables

About phones and electronics: Phones, laptops and tablets are allowed and can be used during free time, though use may be limited if it gets in the way of treatment. Patients in treatment for gambling usually start without phones or laptops for the first week or two, then gradually regain access through a phone plan.

See the Full Packing Guide

Staying Connected

Support from home matters, and there are several ways to stay in touch during treatment.

Phone calls

Patients can call family and friends during free time. Calls can't interrupt treatment sessions unless there's an emergency. A landline is available for patients without phone access.

Family sessions

Family therapy sessions are part of residential and PHP treatment when the patient agrees, and they're held online or by phone.

Updates for family

If the patient signs a release of information, we can share updates with the people they choose. They decide who hears from us and what we share.

Visits

We don't allow in-person visits during residential treatment. This helps patients stay focused on their recovery.

Ready to Take the First Step?

Now you know exactly what happens when you reach out. No surprises, no pressure. Just people ready to help you figure out the next right step, for yourself or someone you love.

(804) 655-0094 Admissions: Mon-Fri, 8am-5pm
Online requests anytime

Request a free call back

Only your name and number are required. We'll call you within 24 hours.